2024 Digital Banking Upgrades

A New Digital Banking Experiences Is Now LIVE!

We're excited to introduce a seamless desktop and mobile platform, complete with card controls, alerts, credit score monitoring, and much more. Please review this page carefully so you can have a carefree transition to the new digital banking platform.

First Time Log In Instructions

On or after September 4th click the Get Started below for instructions on how to perform a First Time Log In on the new Digital Banking platform.

Mobile Banking Instructions

To get started on your mobile device you can:

Follow the First Time Log In steps on your computer and use your new credentials to log in on the new mobile app

or Follow the First Time Log In steps on the new mobile apps (see below).

Download or Update the Apple iOS App

Apple iOS users will not need to download a new app. If you have automatic updates enabled, you shouldn’t need to take any action. If you do not have automatic updates enabled, you will need to manually update app to use the new version.

Download the Android App

Android users will be required to delete the old App and install the new App on their phones.

How to tell the Difference?

New App vs Old App icon on phone

New App Icon

Above is the new mobile app icon on Apple & Android* phones starting September 4th.

Old App Icon

Above is the old app icon. *Android users will need to delete the old app from their phone

Frequently Asked Questions

Why do I need to know my member number?

The new platform is user-friendly and easy to use. The first time you log into the new Online Banking you will also be asked for:

• Your Member Number
• The last 4 digits of your Social Security Number
• Your ZIP Code  

Where can I find my member number?

• Call us at 253.565.9895 or Toll-Free at 800.345.7183
• Or visit a Representative at any Branch Location

Will I be able to use the same username to log in the first time?

For improved security, it will no longer be possible to include your member number anywhere in your username. Usernames must have a combination of letters and numbers.

Will I need to download a new mobile app?

• Android users will be required to delete the old App and install the new App.
• iOS (Apple) users will not need to download a new app. If you have automatic updates enabled, you shouldn’t need to take any action. If you do not have automatic updates enabled, you will need to manually update app to use the new version.

Will I need to answer security questions during the first log in?

No, we will not use security questions for multifactor authentication.

Will recurring transfers between TAPCO members carry over?

Yes, the transfer amounts and frequency will be carried over to the new online banking platform and members will not have to make any changes.

Will account nicknames be carried over?

No. You will need to rename any account you wish to have a nickname. This is easily done by clicking the account, clicking details, then click the pencil next to Account Nickname.

Will I need to reset my password and accept disclosures the first time I log in to the new Online Banking?

Yes.

Will Bill Pay payees and payment history transfer over?

Yes.

Will recurring external transfers remain unchanged?

Yes.

How much Bill Pay history will carry over?

395 days of transaction history.

Will I have to re-enroll in eStatements?

No. You will just have to accept the disclosure.

I use Quicken or QuickBooks, what do I need to know?

We have created a page to walk you through the conversion to our new platform: Quicken & QuickBooks Conversion

Will TellerPhone (253.565.9875) stay active during the conversion and through the blackout period on September 3?

Yes, TellerPhone will stay active during the conversion, including the blackout period, and after the conversion.

Bookmark this page and watch your inbox for more updates about TAPCO’s digital banking upgrades!