Member Service Representative | TAPCO Credit Union (Tacoma, WA)

Member Service Representative


Summary and Mission:

Do you value trust and understanding, respect, integrity, cooperation, and accountability? Do you want to be a part of something BIG? Would you thrive in a place where you are empowered to improve lives by partnering with individuals and families to reach their goals and realize their full potential? Then look no further! TAPCO is hiring at branches throughout Pierce County, including our NEW branch opening in Gig Harbor!

TAPCO offers a comprehensive benefit package including medical, dental, vision, life insurance, EAP, 401K with generous match, paid vacation, sick, and holidays. Part time and full time positions available.

As a TAPCO Member Service Representative you will be the face of our credit union. You will be charged with providing excellent member service by going the extra mile to greet members, make them feel welcome and engage members to learn about their financial needs. You’ll be joining a team who enjoy coming to work to make a positive impact in their community.

Summary of Key Responsibilities:

  • Accurately process financial transactions in a timely manner.
  • Identify opportunities and refer products and services to TAPCO members.
  • Contribute to branch goals and support current business priorities and initiatives.
  • Accountable for achieving sales and service related goals and objectives.
  • Resolve member related issues and recommend solutions to best fit their needs.
  • Adhere to all policies, procedures, rules and regulations required for position.
  • Performs drive-up functions and night drop duties.
  • May be required to work at other branch locations as needed.
  • Depending on experience will perform additional duties.
    • Opens accounts
    • Receive and process applications for consumer and mortgage loans. Meets with applicants, explains credit policies, provides guidance and verifies application data credit criteria.
    • Understand and sell GAP, mechanical breakdown warranties, and payment protection plans.
    • Responsible for branch opening and closing.
    • Registered as Mortgage Loan Originator with the Nationwide Mortgage Licensing System (NMLS).

Let's talk if you:

  • High School 
  • Will proactively build, develop, and maintain relationships with our Members.
  • Can be counted on to push self and others to exceed sales expectations.
  • Pursue all tasks with energy, drive, urgency, and the need to successfully finish.
  • Enjoy taking on challenges that may seem difficult as well as seizing opportunities as they come.
  • Are a team player that consistently aspires to grow and improve.
  • Have a minimum of 6 months retail sales and service experience.

You may email your resume to

Or mail your resume to:
TAPCO Credit Union
ATTN: Human Resources
PO Box 64369
Tacoma, WA 98464

TAPCO is an Equal Opportunity Employer.



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