Consumer Loan Specialist | TAPCO Credit Union - Tacoma & Pierce County

Consumer Loan Specialist


Title: Consumer Loan Specialist

Starting Rate: $18.05/hr

Do you value trust and understanding, respect, integrity, cooperation, and accountability? Do you want to be a part of something BIG? Would you thrive in a place where you are empowered to improve lives by partnering with individuals and families to reach their goals and realize their full potential? Then look no further!

As a TAPCO Consumer Loan Specialist you will be able to use your skills and expertise to provide critical support to the lending team to provide our members exceptional service when obtaining consumer loans. As a Consumer Loan Specialist, you will assist with the processing and closing of our member’s direct and indirect consumer loans. You understand the importance of timely processing of direct and indirect consumer loans originated within the lending department, you will focus your efforts on building relationships with existing TAPCO members, provide cross sale opportunities and ensure excellent member service. You’ll be joining a team who enjoys coming to work to make a positive impact in their community.

TAPCO offers a comprehensive benefit package including medical, dental, vision, life insurance, EAP, 401K with generous match, paid vacation, sick, and holidays.

What you’ll do:

  • Collaborate with internal departments and members to develop and drive cross sales to capture market opportunities through promoting, explaining and cross selling credit union products and services, including but not limited to GAP, Mechanical Breakdown Coverage, payment protection and other loan and deposit products to enhance member relationships with TAPCO and deliver superior member service.
  • Maintain a comprehensive knowledge of and adhere to all credit union policies, procedures, products and services to enhance member relationships with TAPCO.
  • Serve as the processor and primary contact for all parties involved on each consumer loan from decision to closing. Uncover and address member needs utilizing a comprehensive understanding and knowledge of credit union products and services and clearly communicating appropriate recommendations based on member needs.
  • Work with staff to resolve exceptions. Contact members, dealerships, and branch personnel to gather information to aid in timely processing and loan completion.
  • Prepare and review executed loan documents and disburse/fund loan proceeds according to loan approval, as well as prepare and mail any necessary welcome packets. Perform outbound business development to deepen and retain member relationships through outbound calling to current and potential members.
  • Serve as Credit Union advocate, representing TAPCO in a courteous and professional manner by conducting oneself appropriately at all times in manner, dress and actions. Maintain and project the Credit Union’s professional reputation.
  • Demonstrate an understanding of and adhere to the requirements of all federal, state, and local laws, including those of the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC), as it specifically relates to the job functions.
  • Contribute to the success of the department with a willingness to assume other responsibilities and provides back up assistance as required or assigned.

Let’s talk if you:

  • Have a High School diploma, or equivalent.
  • Have one to two years previous financial institution new account, member service and consumer loan experience.
  • Have knowledge of state/federal contract law and lending regulations.
  • Are able to use related computer software, Microsoft Office products, and business equipment.
  • Are able to communicate effectively over the phone with members and all parties involved to ensure deadlines are met.
  • Are flexible, as an employee’s job responsibilities may change at any time during employment.
  • Have excellent time management, organizational and analytical skills, and are able to coordinate a variety of project and pay close attention to detail.
  • Pursue all tasks with energy, drive, urgency, and the need to successfully finish.
  • Are a team player that consistently aspires to grow and improve.

You may email your resume to

Or mail your resume to:
TAPCO Credit Union
ATTN: Human Resources
PO Box 64369
Tacoma, WA 98464

TAPCO is an Equal Opportunity Employer.



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